1. Introduction
Grab & Go Emergency ("we", "us", "our"), operated by Grab & Go NZ Ltd, is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.
This policy explains how we collect, use, store, and disclose your personal information when you use our website and purchase our products.
2. Information We Collect
Information you provide directly
- Name, email address, phone number, and delivery address when placing an order
- Account registration details (email and password)
- Payment information (processed securely by Stripe — we do not store card details)
- Messages sent via our contact form
Information collected automatically
- Browser type, device information, and IP address
- Pages visited, time spent on our site, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including shipping via our logistics partners
- Manage your account and provide customer support
- Send order confirmations, shipping updates, and receipts
- Send marketing communications (only with your consent — you can opt out at any time)
- Improve our website, products, and services
- Comply with legal obligations, including tax and consumer protection laws
4. How We Share Your Information
We may share your information with:
- Payment processors: Stripe, to securely process payments
- Shipping providers: GoSweetSpot and courier partners, to deliver your orders
- Hosting and infrastructure: Supabase and Vercel, to operate our website
- Email services: To send transactional and marketing emails
We do not sell your personal information to third parties. We only share information as necessary to provide our services.
5. Data Storage and Security
Your data is stored on secure servers. We use industry-standard encryption (TLS/SSL) for data in transit and implement appropriate technical and organisational measures to protect your information.
Some of our service providers may store data outside New Zealand. Where this occurs, we ensure appropriate safeguards are in place.
6. Your Rights
Under the NZ Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at sales@grabandgoemergency.com.
7. Cookies
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand how you interact with our website. You can manage cookie preferences through your browser settings.
We use the following types of cookies:
- Essential cookies: Required for the website to function (e.g., session management, cart)
- Analytics cookies: Help us understand how visitors use our site
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us:
You may also contact the Office of the Privacy Commissioner at privacy.org.nz.
